Article Archive
2013
May
April
March
February
January
2012
December
November
October
September
August
July
June
May
April
March
February
January
2011
December
November
October
September
August
July
June
May
April
March
February
January
2010
December
October
September
2009
November
October
June
May
April
March
February
January
2008
December
November
October
September
August
July
June
May
April
March
February
January
2007
December
November
October
September
August
July
June
May
April
March
February
January
2006
December
November
October
September
August
July
June
May
April
March
February
January
2005
December
November
October
September
August
July
June
May
April
March
February
January
2004
December
November
October
September
August
July
June
May
April
March
February
January
2003
December
November
1998
January
1997
January
1996
February
1994
May
Articles for August 2004
To lose a customer, please press...
Sun, 29th Aug 2004
if you want to improve service, increase sales and cut costs, press button one and delete your IVR. There are no further options.
Lay off the corporate guilt trip
Sun, 22nd Aug 2004
Firms with a conscience need to innovate if they want to make a difference.
E-binge that will cost us dear
Sun, 15th Aug 2004
The dotcom boom is a thing of the past, but government can't stop spending on technology.
The future's a dead giveaway
Sun, 8th Aug 2004
'=Outsourcing isn't just call centres - it's cutting to the heart of Western business.
Britain is a rip-off. Why?
Sun, 1st Aug 2004
We must stop suffering bad UK management in silence
© Simon Caulkin 2010
