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Articles for January 2005

How to be big and beautiful: The key to providing public services is reining in waste

How down-to-earth principles helped transform a typical council service, assessing and paying housing benefit, from the worst in the country to one of the best in the space of a few months, with no extra resources and never a CRM system, shared service or
A prescription for success: Forget off-the-shelf remedies and think for yourself

Most companies are badly run not because there's too little management but because there's too much.