Articles for August 2005

Adrift in a parallel universe
Sun, 28th Aug 2005
The language of management is devoid of meaning

Ideas from the Tiger's Head: Tracking longer pub hours and increased crime underlines the strengths of a badly neglected management tool By: Simon Caulkin
Sun, 21st Aug 2005
No one who 'gets' systems measures ever returns willingly to targets and specifications. But the gains are all too often reversed by senior managers who take fright at the implications.

Dial 1 ... to take your custom elsewhere
Sun, 14th Aug 2005
Rather than waste millions collecting clients' 'data', firms should try talking to customers.

All that's 'good' is pure poison
Sun, 7th Aug 2005
Firms that go against conventional wisdom on performance simply do better.