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Articles for August 2005

Adrift in a parallel universe

The language of management is devoid of meaning
Ideas from the Tiger's Head: Tracking longer pub hours and increased crime underlines the strengths of a badly neglected management tool By: Simon Caulkin

No one who 'gets' systems measures ever returns willingly to targets and specifications. But the gains are all too often reversed by senior managers who take fright at the implications.
Dial 1 ... to take your custom elsewhere

Rather than waste millions collecting clients' 'data', firms should try talking to customers.
All that's 'good' is pure poison

Firms that go against conventional wisdom on performance simply do better.