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Articles for May 2006

Pull the other one... how iPods took over the world

Apple's iPod does a lot more than play music: as part of a larger system with iTunes and the iTunes music store, it defines a new relationship between customer and producer and reshapes an industry. One day all products and services will be like this.
Forget about targets - and decide what really matters

Einstein said that doing the same thing over and over and expecting a different result was a definition of insanity. That's what the obsession with targets is. Whether in business or public service, misuse of targets is the single most important reason fo
Government isn't a black box - it's a black hole

It is ironic that an administration that sets such store by efficiency and private-sector methods should end up resembling Fawlty Towers.