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Articles for July 2006

It's not just what you buy, it's the way you buy it

Buying IT systems is notoriously difficult, which might be thought a reason for approaching them with less than the current blind faith. But they are only the most obvious symptom of a much broader failing which a number of observers believe could undermi
Keep your enemies close, but customers even closer

DESPITE WHAT they say - and often even think - many, perhaps most, companies are surreptitiously at war with their customers.
Winemakers twirling their moustaches as Bordeaux burns

By charging statospheric prices, Bordeaux's top-flight chateaux may be killing the goose that lays the golden eggs
Are the real pros being managed out of existence?

Professionals have never been more important, nor under more pressure, according to a new report.