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Articles for December 2008

Be efficient, please customers, cut costs... that's it

By taking care of customers you serve the company's financial goals, while the reverse is not the case. Of course, we've really sensed this all along - we've just forgotten it in the Gadarene rush to get rich quick
A senseless system graduates without honours

THE 2008 university Research Assessment Exercise (RAE), whose results have been announced with a mixture of fear, loathing and exhaustion, is a classic example of the self-defeating performance-management drive that is overwhelming the public sector.
Social care is Stalinist. That's not an insult, it's a fact

WHEN THE only response to repeated failure is a call to try harder and do better, you know there's something badly awry with the premise. Einstein was right: insanity is doing the same thing over and over and expecting different results
Too many mistakes means too many managers

AS THEIR finances go into meltdown, companies are scrambling to cut costs across the board - in every place but the right one.