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Articles for December 2010

Reflections on Vanguard Leaders summit

How nine organisations reshape their operations around real customer needs, transforming service quality, cost base and management all at the same time
Cheques and balances

Ballooning chief executive pay has soared free of market gravity. How do we bring it back down to earth?
There's no such thing as an ethical business. Discuss

there’s no argument even in shareholder capitalism’s own terms for not behaving ethically – and very many arguments for