Service is a matter of design, not ownership Tue, 31st May 2011 Industrialised service designed to satisfy shareholders rather than customers is obsolete and unfit for purpose anywhere
Swap the management-speak for plain English Mon, 9th May 2011 The cacophony of modern communciations hides the truth and misleads the customer. So why can't management tell it like it is?
The high price of cheap labour Tue, 3rd May 2011 First career, then pensions, now basic wellbeing at work are being stripped out of the employment contract
