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Articles for July 2013

How call centres get it wrong for both employees and customers

Like zero-hours contracts, most of today's call-centre work is indefensible in principle and criminally inefficient
Calling corporate bluff on tax

Without changing governance rules, asking companies to pay more tax is like requiring sharks to go vegetarian
Truth: easy to talk about, a hard way to manage, and critical in the long run?

Truth will out but not always in the ways you expect